FAQs
Cheesecakes, Add-Ons & Gifts
All our cheesecakes are 7 inches / 17.8 cm in diameter and the weight varies between 700g to 1.1kg. Our cakes are all of a standard size and comes in a round shape only. As a guide, each cheesecake can serve up to 10 people. We currently only make cakes in this size however we will be expanding our range shortly. The size of the standard cake box is approximately 23.5cm by 22cm x 8.5cm.
Our cheesecakes contain fish gelatin, gluten, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may contain traces of nut. All the cream, egg and cream cheese used in our cheesecakes is pasteurized and do not contain rennet.
Knife and Candles are part of the Birthday Kit, available in Cake Add Ons.
Candles: What's a birthday cake without candles... and we do have fun ones for you! There are candles that burn with coloured flames, number shaped candles that brings warmth to your loved ones and cute wing cherub candles to bring a little laughter to the table!
Fully Baked cakes are those which have been baked in the oven. Half Baked cakes are those which have certain layer/s which were baked in the oven but not the whole cake. Non-Baked cakes are those which have not been baked in the oven at all. All cakes are ready to eat - the only difference is the texture of the cake. Fully Baked cakes are denser and richer in taste whereas Non-Baked cakes share more similarities to mousse cakes and Half-Baked cakes are somewhere in-between.
No, our cakes do not contain Beef Gelatin.
We freshly bake our gourmet cheesecakes and blast freeze them to seal in the rich flavours and textures that we hope to share with you. An industrial blast freezer is NOT a home freezer. Our blast freezers are designed to preserve the fine cell structure and moisture content of our cakes, preserving their aroma and taste. When our blast frozen cheesecakes are brought back to the correct temperature (~4 degrees Celsius), it will have the same characteristics as it did when it was blast frozen. It is as if time itself was frozen! Whilst we sympathise with those who wish to devour our delicious gourmet cheesecakes immediately, the best things in life come to those who wait....... (for our cakes to thaw).
An order confirmation email will be sent to the email provided confirming the delivery method and the chosen timing. Please make sure to check your Spam or Junk Folder in your email if you have not received the order confirmation.
The final design and general appearance of cheesecakes can vary slightly from the chosen design in terms of colour due to the fact that we blast freeze our cheesecakes.
As of 10 November 2019, Cat & the Fiddle is proud to announce that our cheesecakes are certified Halal by Majlis Ugama Islam Singapore (MUIS). The cheesecakes sold via our website do not contain any pork or lard. Our cakes do not contain any form of alcohol which and are suitable for consumption by children of all ages.
We only uses the finest ingredients from local suppliers without additives or preservatives. However, as with all baked goods using butter, heavy cream, whole milk, etc – our cheesecakes should be refrigerated and served chilled. If refrigerated within one hour of delivery or collection, our cakes can be kept in the freezer for 2 weeks (remember to wrap the box in 2 layers of cling wrap to form an air-tight seal, otherwise you can also place the cake in an air-tight container) or in the chiller for 2 days. We strongly recommend that the cheesecakes be eaten within 48 hours from collection/delivery.
Ordering & Payment
Coupons and Vouchers can be applied during Checkout by selecting existing Coupon Code or Gift Voucher from the drop-down box or entering the coupon and/or voucher code and clicking Apply. Please note that most coupons and vouchers will require customers to Login before they can be successfully applied.
Any Store Credit in your account is fully applied automatically to your order after Log-In during Checkout .
Cat Dollars has been ceased as of 24 March 2023.
Cakes can only be ordered online via our website and, from any of our retail outlets: HQ @ Parklane Commercial Hub Sunway Velocity Melewati Mall Shaftsbury Putrajaya Mall Mitsui Shopping Park Lalaport Our website has been designed to guide users through the entire ordering process to ensure a successful and pleasant user experience.
All prices stated on our website are inclusive of Goods and Services Tax (GST).
We do not accept cash on delivery and payment must be made online as the final step of the Checkout process using either Credit/Debit Card/American Express, or Paypal. Please note that a PayPal account is not required for payment on PayPal - please continue to Guest Checkout for payment using a Credit/Debit Card supported by PayPal. An order is only considered completed once successful payment has been made.
Delivery & Collection
We deliver to all locations except Sabah & Sarawak, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and other locations that are not on mainland Malaysia.
We can take order up to 30 days ahead of the scheduled date of Delivery or Self Collection. During Checkout you will have the option to schedule your delivery or collection time from the dates and times available. or items that are in-stock and without lead-time for which the order is made before 5:30pm on Monday - Friday (3:30pm for Saturday and Sunday).
An order confirmation email will be sent to the email provided by you, confirming the details of your order. You will also receive a SMS. Please make sure to check the Spam or Junk Folder in your email if you have not received our order confirmation.
Collection is absolutely free. Our Delivery Charges are subject to the chosen timing of the delivery and can be found at Delivery and Pickup.
If no one is present to take receipt of the order at the time of delivery, an email notification will be sent to the sender’s supplied email address. The recipient will have the option of re-delivery or self-collection. Re-delivery charges of MYR27.27 (Next Day) will apply to all re-deliveries and are subject to driver availability.
As we provide delivery, we are generally unable to make any changes in the delivery address and timing once the order is confirmed. It is important that someone is at your delivery address to receive the cake. Where possible, we will try to accommodate any request to amend an order however this will be subject to a MYR37.28 amendment fee.
If there is no one at the address at the time of delivery, our delivery man will call the number provided in the order and will wait for a maximum of 5 minutes as he has other delivery locations to go to. If no one is present to take receipt of the item at the time of delivery, we will email the recipient. The recipient will have the option of re-delivery or self-collection. Re-delivery charges will apply according to your order delivery preference.
Yes, you may walk in-to our Retail store which is open until 8pm.
Do note that online orders for retail collection would need to preorder at least 1 day ahead, before 3pm. For urgent deliveries, please contact cs@catandthefiddle.com.my
Self Collection can be made at our office and retail stores.
1.HQ Office: G-G-1, BLOCK G, PARKLANE COMMERCIAL HUB, 47301 Petaling Jaya, Selangor
2. Sunway Velocity: Lot 3-30, Level, 3, Lingkaran SV2, Sunway Velocity, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
3. Melawati Mall: Unit No. L2-03, Melawati Mall, 355, Jln Bandar Melawati, Pusat Bandar Melawati, 53100 Kuala Lumpur, Selangor
4. Shaftsburry Putrajaya Mall: Lot G-13, Level G, Jalan Alamanda, Presint 1, 62000, Wilayah Persekutuan Putrajaya
5. Mitsui Shopping Park Lalaport: LG1-13A, Lower Ground One, Mitsui Shopping Park LaLaport, Bukit Bintang, 2, Jln Hang Tuah, Kuala Lumpur City Centre, 55100 Kuala Lumpur, WP Kuala Lumpur
No, orders cannot be split and all cakes of the same order have to be collected on the same day.
Amendments, Cancellation, Refund & Exchange
Orders can be cancelled or amended at least 36 hours ahead of the scheduled Collection / Delivery date by contacting our Customer Service team at +60 18 8721 818 or cs@catandthefiddle.com.my, however the value of the order can only be credited as store credit to the purchaser's Cat & the Fiddle Account and not as a direct refund. Please note that any cancellation or amendment will incur an administrative charge of MYR37.28 (including GST).
Please call our Customer Service team at +60 18 8721 818 to check on the status of your delivery. Our Customer Service Officer(s) will investigate accordingly and provide you with a refund should it be ascertained that the delivery to you was not made. Should it be ascertained that if no one was at the location to accept delivery for the allocated time slot, no refund will be provided.
Please call our Customer Service team at +60 18 8721 818 at least 36 hours in advance to change your self-collection date and time if necessary. If we do not receive any notification, all uncollected orders will be disposed of within 2 days of the date of collection. Refunds and exchanges are not available in such situations.
No refund or exchange will be given once the product has been delivered or collected.
Please make sure to check the cheesecake(s) upon collection or delivery as once the cakes have been delivered/collected we won't be able to take responsibility for any damage to the cake. If the cheesecakes are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.
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